PRIVACY POLICY

Serenity Counseling Solutions

 

Last Updated: August 19, 2026

 

Serenity Counseling Solutions (“we,” “our,” or the “Practice”) respects your privacy and is committed to protecting the personal information you provide when visiting serenitycounselingsolutions.org.

This Privacy Policy explains how information may be collected, used, and protected when you visit our website, submit an online inquiry, or otherwise interact with our website.

 

This Privacy Policy applies primarily to information collected through this website. Protected Health Information (“PHI”) collected or maintained in connection with professional services is governed by applicable federal and Florida law and our Notice of Privacy Practices.

 

Information We Collect

 

Information You Provide

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We may collect personal information that you voluntarily provide through the website, including:

• Name

• Email address

• Phone number

• Information submitted through contact or appointment-request forms

• Other information you choose to provide when communicating with us

 

Please avoid including highly sensitive medical or mental health information in general website contact forms unless specifically requested through a secure method.

 

Information Collected Automatically

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When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, or similar technologies. This information may include:
 

• Internet Protocol (IP) address

• Browser and device type

• Pages visited

• Date and time of visits

• Referring or exit pages

• General website usage information

 

This information may be used to operate, maintain, secure, and improve the website and understand how visitors use it.

 

How We Use Information

Information collected through the website may be used to:
 

• Respond to inquiries and appointment requests

• Communicate with you about services you have requested

• Operate and maintain the website

• Improve website functionality and user experience

• Maintain website security and prevent fraud or misuse

• Perform administrative functions

• Comply with applicable legal requirements

 

Submitting an inquiry through the website does not, by itself, establish a therapist-client or other professional relationship with Serenity Counseling Solutions.

 

Cookies and Analytics
 

Our website may use cookies and similar technologies to support website functionality and understand how visitors interact with the site.

 

Cookies are small files stored on your device that may help remember preferences or provide information about website usage.
 

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

 

If third-party analytics or website service providers are used, those providers may collect information according to their own privacy practices.

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Third-Party Services and Links
 

Our website may contain links to third-party websites or services, such as scheduling, payment, social media, or other external resources.

Serenity Counseling Solutions is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites or services you choose to use.

 

Protected Health Information and HIPAA

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Information collected in connection with professional services may constitute Protected Health Information (“PHI”) and is subject to additional privacy and confidentiality protections.

 

Serenity Counseling Solutions maintains PHI in accordance with applicable federal and Florida privacy and confidentiality requirements.

 

Our Notice of Privacy Practices explains how PHI may be used and disclosed, your rights regarding your health information, and our responsibilities regarding PHI.

 

Please review our Notice of Privacy Practices for complete information regarding these protections.

 

Professional Services

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Serenity Counseling Solutions provides professional services that may include psychotherapy, consultation, caregiver support, psychoeducation, and care-planning services.

 

Information collected as part of these professional services is maintained and handled in accordance with applicable privacy and confidentiality requirements and the Practice's Notice of Privacy Practices.

 

Data Security

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We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, use, alteration, or disclosure.

 

However, no website, electronic transmission, or method of electronic storage can be guaranteed to be completely secure.

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For sensitive clinical or health-related communications, clients should use the secure communication methods provided by the Practice when available rather than general website forms.

 

Children's Privacy

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This website is not intended to independently collect personal information from children through general website use.

 

If services are sought for a minor, information may be collected from a parent, legal guardian, or other authorized individual as appropriate and in accordance with applicable law.

 

Your Choices

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You may contact us to:

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• Ask questions about personal information you have provided through the website

• Request correction of inaccurate contact information

• Ask us to stop non-essential communications

• Ask questions about our privacy practices

 

Rights regarding PHI and clinical records are described separately in our Notice of Privacy Practices.

 

Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our website, services, technology, or legal requirements.

 

When changes are made, the updated policy will be posted on this page and the “Last Updated” date will be revised.

 

Contact Us

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If you have questions about this Privacy Policy or how information submitted through our website is handled, please contact:

 

Serenity Counseling Solutions
Sarine Salama, LMHC-QS
Email: sarine@serenitycounselingsolutions.org
Phone: 305-518-1984

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For information regarding the use and disclosure of Protected Health Information and your HIPAA rights, please review our Notice of Privacy Practices.