Serenity Counseling Solutions Privacy Policy

Serenity Counseling Solutions, accessible from, www.serenitycounselingsolutions.org, has the privacy of our visitors as a top priority. This Privacy Policy document contains the types of information collected & recorded and how the information is used.
 
Please connect with us if you have any questions about our policy.
 
This Privacy Policy applies to online activities and is valid for visitors to our website with regards to the information that they shared and/or collected at Serenity Counseling Solutions (and not applicable to any information collected offline or via channels other than this website).
 
Consent
By using www.serenitycounselingsolutions.org you consent to our Privacy Policy and agree to its terms.
 
Information we collect
The information that you are asked to provide, and the reasons why you are asked to share it, shall be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name and contact information, the contents of the message and/or attachments you may send us.
 
How we use your information
We use the information we collect in various ways which includes to:
 

• Provide, operate, and maintain our website

• Improve, personalize, and expand our website

• Understand and analyze how you use our website

• Develop new products, services, features, and functionality

• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

• Send you emails

• Find and prevent fraud

 
Log Files
Serenity Counseling Solutions follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks (which are not linked to any information that is personally identifiable). Please note that the purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
 
Cookies and Web Beacons
Like most similar websites, Serenity Counseling Solutions, uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
 
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Serenity Counseling Solutions. Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Serenity Counseling Solutions, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit. Note that Serenity Counseling Solutions has no access or control over these cookies that are used by third-party advertisers.
 
Third Party Privacy Policies
Serenity Counseling Solutions Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.
 
Please note that you can choose to disable cookies. Detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
 
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, Florida consumers have the right to:
 
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
 
Request that a business deletes any personal data about the consumer that a business has collected.
 
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
 
If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us.
 
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
 
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
 
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
 
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
 
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
 
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
 
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Notice of Privacy Practices
Effective Date: 09/28/2025
 
This Notice describes how your medical and mental health information may be used and disclosed, and how you can access this information. Please review it carefully.
 
Our Responsibilities
 
 

• We are required by law (HIPAA and Florida Statutes §456.057) to maintain the privacy of your protected health information (PHI).
   

• We must give you this Notice and follow its terms.
   

• We will notify you if a breach occurs that may have compromised the privacy or security of your PHI.
   

 
How We May Use and Disclose Information
 
We may use or share your information in the following ways:
 
 

• For Treatment – To provide, coordinate, or manage your healthcare services.
   

• For Payment – To bill and obtain payment from insurance companies or other payors.
   

• For Healthcare Operations – For administrative, quality improvement, or business management purposes.
   

• As Required by Law – If mandated by federal or Florida law (e.g., public health reporting, court orders).
   

• To Avert Serious Threats – If necessary to prevent serious harm to you or others.
   

 
We will not use or disclose your information for marketing or sell your information without your written permission.
 
Special Protections for Mental Health Records
 
Florida law provides extra protection for mental health and psychotherapy records. These may not be released without your specific written authorization, except as required by law (e.g., danger to self/others, child/elder abuse reporting, or court order).
 
Your Rights
 
You have the right to:
 
 

• Access Your Records – Request to see or get an electronic or paper copy of your health records.
   

• Request Amendments – Ask us to correct information you believe is wrong or incomplete.
   

• Request Restrictions – Ask us to limit what we share. We will consider all requests but are not required to agree.
   

• Confidential Communications – Request contact in a specific way (e.g., phone, email) or at a specific location.
   

• Accounting of Disclosures – Request a list of times we have shared your PHI, with whom, and why (other than for treatment, payment, or operations).
   

• Paper Copy – Ask for a paper copy of this Notice at any time.
   

• File a Complaint – If you believe your privacy rights have been violated, you may file a complaint with our office or with the U.S. Department of Health and Human Services (HHS). We will not retaliate against you for filing a complaint.
   

 
Authorizations
 
Other uses and disclosures of your PHI will only be made with your written authorization. You may revoke your authorization at any time in writing.
 
Contact Information
 
If you have questions about this Notice or your privacy rights, please contact:

Serenity Counseling Solutions
305-518-1984
sarine@serenitycounselingsolutions.org
Complaints
 
You may also file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights. Visit www.hhs.gov/ocr/privacy or call 1-800-368-1019.
 
Acknowledgment of Receipt

By receiving services, you acknowledge that you have been provided with this Notice of Privacy Practices.