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HIPAA POLICY

At Serenity Counseling Solutions, your privacy and the confidentiality of your personal information are our top priorities. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, submit forms, or receive therapy services.

 

Information We Collect

 

We may collect personal information that you voluntarily provide, including:

 

 

  • Name, email address, phone number

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  • Details submitted through contact forms or appointment requests

 

  • Information related to therapy sessions (notes, assessments, or intake forms)

 

 

We may also collect non-identifiable information automatically through website analytics, such as browser type, IP address, and pages visited, to help improve our website and services.

 

How We Use Your Information

 

Your information is used for:

 

 

  • Scheduling and providing therapy services

 

  • Responding to inquiries and communications

 

  • Billing and administrative purposes

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  • Improving website functionality and user experience

 

 

We do not share, sell, or disclose your personal information to third parties except when required by law or with your written consent.

 

HIPAA Compliance

 

Serenity Counseling Solutions complies with the Health Insurance Portability and Accountability Act (HIPAA). This means:

 

 

  • All protected health information (PHI) is stored securely

 

  • Electronic communications, including telehealth sessions, use encrypted and secure platforms

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  • Only authorized staff have access to your PHI

 

 

Telehealth Services

 

If you participate in virtual therapy sessions, please be aware that:

 

 

  • Sessions are conducted via secure, HIPAA-compliant platforms

 

  • You are responsible for using a private and secure location during telehealth appointments

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  • We cannot guarantee complete confidentiality if others are present on your end

 

 

Your Rights

 

You have the right to:

 

 

  • Request access to your personal information or therapy records

 

  • Request corrections to your records

 

  • Receive a copy of our full HIPAA Notice of Privacy Practices

 

 

Security

 

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. While we use secure technologies, no system is completely risk-free.

 

Contact Us

 

If you have questions about this Privacy Policy or how your information is handled, please contact:

 

Serenity Counseling Solutions

Email: sarine@serenitycounselingsolutions.org

Phone: 305-518-1984

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